Refund Policy

Refund Policy

All purchases are final and non-refundable except where required by applicable law or expressly permitted under this policy. By completing a purchase, the customer confirms that they are the authorized cardholder or have permission from the cardholder to use the selected payment method.

This policy applies to all payments processed via Stripe.

Refund Eligibility

Refunds are granted only at our sole discretion and only if all of the following conditions are met:

• The customer submits a written refund request describing a specific, reproducible defect.
• The customer contacts our support team and allows a reasonable opportunity for investigation, troubleshooting, and resolution.
• The customer fully cooperates with all diagnostic steps, requests for information, and proposed solutions.
• We independently verify that the product or service contains a material defect that prevents its core functionality as described at the time of purchase.
• The defect is confirmed to be unresolvable through fixes, updates, patches, configuration changes, or reasonable workarounds.

If any of these conditions are not satisfied, the refund request will be denied.

Refund Request Requirements

All refund requests must be submitted to a ticket in the discord within 14 days of the purchase date.

Each request must include:

• Proof of purchase (order number or transaction ID)
• A detailed explanation of the issue

Requests submitted outside this timeframe will not be considered.

If approved, refunds will be issued to the original payment method used via Stripe. Processing times may take up to 14 business days, depending on Stripe and the customer’s financial institution.

Non-Refundable Circumstances

Refunds will not be issued for any of the following, including but not limited to:

• Change of mind, dissatisfaction, or personal preference
• Compatibility issues involving third-party software, hardware, operating systems, updates, or system configurations
• Failure to review product descriptions, system requirements, or usage instructions prior to purchase
• Accidental or mistaken purchases
• Temporary service interruptions, maintenance periods, or issues outside of our reasonable control
• Any issue that can be resolved through support assistance, updates, or reasonable workarounds

Chargebacks & Payment Disputes

Customers agree to contact our support team and follow the refund request process outlined above before initiating any chargeback or payment dispute.

If a chargeback or dispute is submitted without first attempting resolution through our support team, we reserve the right to:

• Suspend or terminate access to our services
• Restrict future purchases

In the event of a dispute, we will provide this policy, transaction records, access logs, and proof of delivery to Stripe and the relevant financial institution to contest unauthorized or fraudulent claims.

Final Determination

All refund decisions are made solely by us and are final. Submission of a refund request does not guarantee approval.